Shipping and Delivery

We strive to ensure that your order is processed and shipped as quickly and efficiently as possible. The following are the terms and conditions related to the shipping of our products:

We offer standard shipping within the United States via USPS or UPS. Shipping rates will vary depending on the size and weight of your order and location. Additionally, shipping rates may apply to orders shipped to Alaska, Hawaii, or international destinations
Orders are typically processed within 2-3 business days, and shipping times will vary depending on the shipping method selected and your location.
Once your order has been shipped, you will receive a tracking number via email.
We are not responsible for any shipping delays or issues caused by the carrier.
For international orders, shipping rates will vary depending on your location and the shipping method selected. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
We do not ship to PO boxes or APO/FPO addresses.
If you have any questions or concerns about your order or shipping, please contact our customer service team at info@justtwirlys.com

Shipping FAQs

How long will it take to receive my order?

Estimated delivery times are provided at checkout and may vary based on the shipping destination and shipping method. We typically ship orders within 2-3 business days of the order being placed.

Can I track my order?

Yes, once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your package on the carrier's website.

Do you offer expedited shipping?

Yes, we offer expedited shipping options but you have to communicate it to us by using the order notes at checkout. Additional fees may apply.

What happens if my package is lost or stolen during shipping?

We are not responsible for lost or stolen packages, but we will do our best to help you locate your package or file a claim with the carrier if necessary.

What shipping carriers do you use?

We work with a variety of shipping carriers depending on the shipping destination and the shipping method selected. We will provide you with carrier information and tracking numbers once your order has shipped.

Do you ship internationally?

Yes, we offer international shipping to select countries. Email us at info@justtwirlys.com for your request. Additional shipping rates may apply and customers are responsible for any customs fees or duties that may be charged by their country.

Can I change my shipping address after I've placed my order?

Unfortunately, we cannot change the shipping address once an order has been placed. Please ensure that the shipping address is correct before placing your order.

What if I'm not home when my package is delivered?

If you are not home when your package is delivered, the carrier will typically leave a notice indicating where the package can be picked up or how to schedule a redelivery.