RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 60 days of the purchase date. Ensure the product(s) are securely packed in the original packaging if possible.

RETURN PROCESS

To initiate a return, please fill out the request return form on our website. Contact our customer service team at info@justtwirlys.com and we will provide you with a return shipping address.

Please note, you will not be responsible for all return shipping charges. We strongly recommend filling out our return form below to know what form of resolution you decide to go with. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange accordingly. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

info@justtwirlys.com