Free shipping on orders over $59
Help Center

How can we help?

Answers, orders, shipping, returns, help whenever you need it.

FAQ

Quick answers on install, sizing, colors, and care.

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Order Status

Placed an order? Check where it is.

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Shipping

Rates, speeds, and free-shipping details.

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Returns & Help

35-day guarantee, plus install & lace coaching.

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Order Lookup

Find an order by number and email.

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Email Us

Usually replying within a few hours.

twirlys@justtwirlys.com →

Popular questions

Tap a question for a quick answer.

How do I put Twirlys on?
Thread, Twirl, Tuck. Feed your existing lace through the G4, give it a twirl to lock the tension, and tuck the leftover lace away — no cutting. The first one takes a moment; after that it's seconds. Watch the 3-step guide →
Do Twirlys work with my laces?
Yes — Twirlys is a system that works with most laces you already own, flat or round, on sneakers, boots, hoodies, and joggers. You keep your laces; Twirlys just locks them hands-free.
What does shipping cost and how fast is it?
Free over $59, otherwise a flat $4.99. Orders ship in 1–2 business days and arrive in about 3–5 business days.
What's your return policy?
A 35-day Twirl-It-Out guarantee — refund or exchange, no hoops. Start it on our Returns & Help page or email us.
How many Twirlys come in a pack, and how many do I need?
Each pack includes 4 Twirlys G4 — enough for one pair of shoes, or spread them across shoes, hoodies, and joggers. Doing a full pair? A 2-pack covers two pairs.
Can I track my order?
Enter your order number and email in Order Status & Lookup below and we'll jump right on it. You'll also get a shipping email with tracking when your order leaves us.
Not sure what to use Twirlys for?

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Shipping

Fast, tracked, and free when you stock up.

Free over $59

Standard shipping is on us for orders over $59.

Flat $4.99 under $59

One simple standard rate on smaller orders, 3–5 business days.

Ships in 1–2 days

We pack and hand off your order within 1–2 business days.

Order Status & Lookup

Enter your order number and email and we'll jump right on it.

Live self-serve tracking is coming with our new order system. For now this sends your details straight to our team for a fast reply.